Reliable AMC Services for CCTV & IT Infrastructure
Professional preventive and corrective maintenance for CCTV, networks, firewalls, WiFi, servers, storage, access control, and related IT infrastructure to ensure 100% uptime and business continuity.
Enterprise Support Features
- Rapid SLA response times for critical server and network outages.
- Scheduled preventive site visits across Madinah, Jeddah, Riyadh & Yanbu.
- Comprehensive health checks for IP cameras, NVRs, and storage arrays.
- Active firmware updates, firewall security patches & backup verification.
- Dedicated certified technicians and remote technical helpdesk support.
Targeted IT Infrastructure & Maintenance Across Madinah, Jeddah, Riyadh & Yanbu
Ensure maximum uptime, security compliance, and seamless business operations with our expert preventive and corrective maintenance contracts tailored for enterprises across the Kingdom.
CCTV & Surveillance Maintenance
Camera, recorder, storage and monitoring health checks to ensure 24/7 crystal-clear recording and security oversight.
Network Maintenance
Switches, LAN, connectivity and network health checks to guarantee zero-packet-loss enterprise communication.
WiFi Systems Maintenance
Access point health, coverage and connectivity checks for high-density corporate wireless environments.
Firewall & Cybersecurity Checks
Firewall status, configuration review and backup checks to safeguard your core infrastructure against modern cyber threats.
Servers Maintenance
Server health, alerts, performance and service status optimization to prevent unexpected hardware or OS downtime.
Storage & NAS Maintenance
NAS, storage capacity, disk health and backup review to protect vital company data and ensure redundant access.
Structured Cabling Maintenance
Cabinet, patching, cable faults and labeling checks to maintain neat, traceable, and high-performance physical links.
Access Control Maintenance
Controllers, readers, locks and system connectivity upkeep for secure physical entry management.
CCTV Compliance Assessment
Technical gap review for applicable regulatory requirements and local Saudi safety standards.
Complete IT Infrastructure AMC
Multi-system annual support under one unified agreement covering Madinah, Jeddah, Riyadh, and Yanbu. Eliminate vendor silos with comprehensive priority SLAs, scheduled preventive care, and rapid emergency intervention.
Request Your Free Assessment & Service Quotation
Ensure robust IT infrastructure and CCTV compliance across Madinah, Jeddah, Riyadh, and Yanbu with our certified engineering team.
Comprehensive Preventive Maintenance Checklist
Our scheduled AMC visits cover rigorous multi-point inspections to ensure zero downtime, high performance, and long hardware life for your enterprise infrastructure.
Camera Health Check
Inspection of lenses, night vision infrared, focus adjustment, and clear field of view alignment.
Recording Verification
Validating continuous motion capture, timeline continuity, and channel playback accuracy.
NVR / DVR Health Check
Monitoring system temperature, CPU load, fan performance, and operating software health.
Storage & HDD Health Check
S.M.A.R.T. status diagnostics, bad sector screening, and retention period verification.
Network Switch Health Check
Port status monitoring, PoE power delivery check, and traffic throughput analysis.
Firewall Health Check
Security log review, traffic filtering inspection, and intrusion protection verification.
WiFi Performance Check
Signal strength mapping, channel congestion analysis, and client roaming validation.
Server Health Check
Hardware diagnostics, resource utilization tracking, and system log auditing.
NAS / Storage Check
RAID status verification, volume health inspection, and data synchronization tests.
UPS Check
Battery backup load testing, input/output voltage check, and self-test execution.
Cabinet Inspection
Rack thermal management, dust cleanup, and neat hardware organization checks.
Cable Inspection
Patch cord testing, RJ45 connector checks, and structured cabling tidiness audit.
Configuration Backup
Securing up-to-date backup files for routers, switches, firewalls, and NVR settings.
Remote Access Review
Testing secure VPN tunnels, mobile apps, and authorized remote user access channels.
Firmware Review
Checking and recommending critical security patches and device firmware updates.
System Performance Review
Overall operational audit, bottleneck identification, and health reporting summary.
Ready to Safeguard Your Infrastructure?
Schedule a Free Site Assessment today and get a tailored preventive maintenance schedule.
Flexible Annual Maintenance Contracts for Every Facility Size
Choose the ideal support tier designed for your operational scale across Madinah, Jeddah, Riyadh, and Yanbu.
Basic Package
Best For: Small offices, retail shops, and single compact sites.
- Scheduled preventive inspection visits
- Comprehensive system health report
- Remote technical support and troubleshooting
- Basic CCTV and network connectivity upkeep
Business Package
Best For: Schools, warehouses, restaurants, and medium-sized companies.
- Priority support response times
- Quarterly scheduled on-site inspections
- Broader CCTV & network infrastructure care
- WiFi access point & firewall health monitoring
Enterprise Package
Best For: Hotels, hospitals, factories, and multi-branch organizations.
- Customized enterprise SLA agreements
- Unified support for CCTV, network & firewalls
- Dedicated servers and NAS/storage maintenance
- Regulatory compliance readiness assessments
Responsive Troubleshooting & System Repairs
Swift on-site and remote intervention to isolate faults, replace damaged components, and restore complete operational continuity.
Fault Troubleshooting
Rapid diagnostic identification and resolution of unexpected system glitches or errors.
Camera Replacement
Swapping out faulty or dead security cameras with compatible high-definition units.
Cable Repair
Fixing damaged network runs, splicing, or re-terminating faulty RJ45/coaxial lines.
Switch Replacement
Replacing failed PoE or network switches to restore seamless local connectivity.
HDD Replacement
Installing new surveillance-grade hard drives for NVR/DVR storage failure recovery.
Network Reconfiguration
Adjusting VLANs, IP schemas, and routing rules to optimize network performance.
Firewall Reconfiguration
Updating security policies, NAT rules, and VPN access configurations securely.
Server Troubleshooting
Investigating operating system errors, hardware warnings, and service crashes.
NAS Troubleshooting
Resolving network-attached storage access bottlenecks and RAID sync errors.
New Installation
Deploying fresh hardware additions as requested beyond standard service scope.
System Expansion
Scaling up infrastructure capacity with additional cameras, switches, or storage.
Additional Labour
Specialized engineering support and man-hours dedicated for custom upgrades.
Commercial Policy & Billing Guidelines
Parts, replacement equipment, new installations, expansions and additional labour should be identified as separate chargeable items unless specifically included in the signed AMC contract.
Complete Transparency & Asset Intelligence
Every AMC customer receives a centralized Digital Asset Register, synchronized with Zoho CRM to ensure seamless lifecycle management across all facility branches.
Asset Information Structure
Track all vital site inventories and hardware parameters mapped in real-time:
- Site: Site name, active branch, and city location.
- CCTV: Camera quantity, NVR/DVR model specs, and HDD storage data.
- Network: Managed switches, access points, and rack cabinets.
- Security & Infrastructure: Firewalls, access control, servers, NAS, and UPS units.
Maintenance Reports & Status
Standardized diagnostic documentation delivered after every service visit:
- Equipment Status, detected faults, and recommended corrective actions.
- Photographic evidence of maintenance performed and hardware condition.
- Part replacement recommendations and upcoming scheduled visit date.
Your Journey with Diyar Alnakheel
A streamlined pathway from initial discovery to proactive ongoing facility maintenance.
Visitor Acquisition
Engage via LinkedIn, Google search, or direct website traffic.
AMC Landing Page
Explore flexible service tiers and tailored packages.
Free Assessment
Submit request for facility evaluation and system scope.
Zoho CRM Lead
Instant logging into our customer relationship management system.
Survey & Quote
On-site survey, detailed assessment report, and commercial quotation.
Contract & Service
Contract sign-off, scheduled maintenance visits, and service reports.
