Managed IT Support & AMC Packages in KSA
Ensure uninterrupted business operations with proactive Annual Maintenance Contracts (AMC), rapid incident response, and expert onsite & remote IT technical support tailored for enterprises.
24/7 Helpdesk Support
Immediate remote troubleshooting and rapid helpdesk assistance around the clock.
Proactive Onsite Maintenance
Scheduled preventive checkups and swift hardware-software resolution onsite.
Security & System Health
Continuous firewall monitoring, antivirus updates, and robust data backup routines.
Custom AMC Plans
Flexible annual maintenance contracts customized to fit corporate budget and scale.
Service Scope & AMC Tiers
Explore our wide-ranging IT technical capabilities and choose the Annual Maintenance Contract tier that perfectly suits your enterprise requirements.
Complete Service Scope & Infrastructure Coverage
Annual Maintenance Contract (AMC) Tiers
Essential
Ideal for small businesses starting with standard IT upkeep.
- Monitoring Monthly health check
- Remote Support Consultation only
- Onsite Support Chargeable unless quoted
- Administration Basic review
- Reporting Monthly
- Cybersecurity Basic review
Professional
Comprehensive proactive care for growing enterprise networks.
- Monitoring Active monitoring
- Remote Support Included for covered systems
- Onsite Support Scheduled visits
- Administration Network, firewall, NAS
- Reporting Monthly and incidents
- Cybersecurity Operational checks
Enterprise
Full-scale 24/7 mission-critical IT support with SLA guarantees.
- Monitoring 24/7 monitoring for critical systems
- Remote Support Priority support with SLA
- Onsite Support Scheduled and SLA response
- Administration Full agreed infrastructure
- Reporting Monthly + quarterly review
- Cybersecurity Health review & optimization
AMC Packages & Service Scope
Review the comprehensive deliverables and clear boundaries for each maintenance contract tier tailored to secure your organization's IT infrastructure.
Essential
Suitable for customers who need preventive maintenance and basic monitoring.
- Monthly remote health check
- Basic monitoring of agreed network devices
- Firewall status check
- Switch and WiFi health check
- Server or NAS health check
- Backup status review where applicable
- Basic preventive maintenance
- Monthly service report
- Remote technical consultation during business hours
- Basic configuration review
- No 24/7 support
- No emergency onsite response
- No unlimited troubleshooting
- No major configuration changes
- No new installations or migrations
- No replacement hardware included
- No third party software licensing included
- Onsite visits charged separately unless quoted
Professional
Suitable for businesses that require active IT support and regular administration.
- Everything included in Essential
- Remote troubleshooting for covered devices
- Firewall administration & agreed changes
- Switch, router and WiFi administration
- Server and Synology NAS administration
- Backup monitoring and basic troubleshooting
- User and device connectivity support
- Priority technical support
- Scheduled onsite maintenance visits
- Incident tracking and service reporting
- Support limited to agreed contract equipment
- Major projects & network redesign quoted separately
- Hardware & spare parts not included unless stated
- Data recovery excluded unless specifically quoted
- Third party app support limited to basic coordination
- Emergency onsite outside hours may be chargeable
Enterprise
Suitable for customers requiring continuous monitoring, faster response and full infrastructure management.
- Everything included in Professional
- 24/7 monitoring of critical infrastructure
- Critical incident support & SLA response
- Firewall, network, server & storage administration
- Backup monitoring and escalation
- Cybersecurity health review & optimization
- Scheduled onsite support & documentation
- Asset and infrastructure reporting
- Dedicated service coordination & quarterly review
- Capacity & security recommendations
- 24/7 monitoring does not mean unlimited onsite
- Hardware replacement separate unless covered
- New projects and migrations separately quoted
- Software and cloud subscriptions separate
- No full SOC unless separately contracted
- Data recovery & pentesting are separate services
General Service Boundaries
Every quotation and AMC contract should define the exact service scope before activation.
Our Service Coverage Across Saudi Arabia
Diyar Alnakheel delivers end-to-end IT infrastructure supply, installation, management, and maintenance services across all major hubs and remote locations in KSA.
Riyadh
Headquarters operations offering rapid onsite dispatch, corporate enterprise support, and data center management.
Jeddah
Dedicated technical teams handling commercial IT rollouts, network cabling, and ongoing maintenance contracts.
Madinah
Reliable technical deployment, hardware supply, and structured IT support for hospitality, retail, and corporate clients.
Dammam
Comprehensive industrial and enterprise IT services covering the Eastern Province with expert engineers.
